Free Delivery on All Products For UK Mainland UK All Orders Over £50 Shipped Via DHL Parcels UK Next Working Day Service Same Day Dispatched Order Received Before 12:00 Hours Mon-Fri We recommend you to check all deliveries as soon as possible. If you notice any shortage or damage, please let us know within 3 working days.

Frequently Asked Questions

 

Do I need anything else for electric only use?
No you don't. Towel Rail is Pre-Filled and comes with choice of element.

 

Can I order the element on specific side?

Element doesn't come installed on the towel rail, this is for avoiding any transit damage. You can install the element into the left or right hand side at the bottom.

 

What is it filled with?

We fill our electric towel rail radiators with minimum 85% Filtered RO Water (Reverse Osmosis) and inhibitor ( Ethylene Glycol ) mixture. We leave air gap for expansion and must bleed on the first heat after installation.

 

Can I replace the element?

Sure you can. Our towel rails has a standard 1/2" BSP thread.

 

Can I install the element on top of the towel rail? 

No, as heat rises, element must be installed at the bottom of the towel rail. Element must be immersed into the filling medium.

 

If you will need any further information regarding our Pre-Filled electric towel rail radiators please contact us via Elegant-Radiators contact page or online chat at the bottom right corner of this page.

What parts I need for Central Heating Connection?

You need a pair of valves for central heating connection.
You need STRAIGHT INLINE valves for pipes coming out of floor.
You need ANGLED or CORNER valves for pipes coming out of wall.

What Is BTU ?

BTU stands for British Thermal Unit, it is energy (heat ) measurement unit. We also provide heat output of the towel rails in WATT. 
We recommend you to calculate your room BTU requirement and select your radiator according to your room requirement. We have designed a BTU calculator tool.

Can I Use My Towel Rail As Dual Fuel ( Central Heating + Electric )?

Sure you can. This towel rail and other LADDER TYPE TOWEL RAILS can be used as Dual Fuel. You need additional parts like HEATING ELEMENT + T-PIECE or DUAL FUEL CORNER VALVE. If you need any assistance please do not hesitate to contact us for friendly advise.

Do You Have Fitting Instructions? 

We don't include a fitting instructions for our Ladder Type Towel Rail But You Can Download A Copy From This Link 

Wats Is Max Operating Pressure?

Our Towel Rails Goes Through Several Quality Checks. One Of the Check Is 10bar Pressure Test. Normal Central Heating Systems normally Operates 1.5-2.5Bar. We recommend using your towel rail on max 5bar pressure.

What Is Pipe Centers?

Pipe Centers are very important if you are replacing your existing radiator or towel rail with new one. If you do not wish to amend your pipes, we recommend you to choose measure your existing pipe centre and choose a replacement heated towel rail same or closest possible pipe centre. Please contact us if you are not sure and we will be more than happy to assist you to find your replacement towel rail.

Towel Rails Heat Less Than Normal Panel Radiators?

Towel Rails heat just like normal panel radiators. Heat output of the radiators are limited to surface area of the radiators. Panel Radiators usually has more surface area compared to heated towel rails.This is because of the built heat fins or large body of the radiators. However, towels on towel rails will reduce the heat output of the towel rails into the room. 

How to Clean CHROME Towel Rails?

We Recommend Wet/Damp Cloth and dry microfibre cloth to dry and polish. For Stubborn marks, we recommend 1 part distilled vinegar + 1 part warm water mixture. I Recommend you to avoid any abrasive cloths and chemical cleaners such as oven or bathroom cleaners. Chemical cleaners may leave a mark or corrode your chrome plating on towel rail.