ER-Touch Thermostatic Towel Rail Element – User Manual & Guide
ER-Touch Thermostatic Heating Element
150-900 W · 220-240 V AC / 50 Hz · IPX4 · Class I · Installation & User Manual
Video Tutorial
1. Product Details
- Power ratings: 150 W 300 W 600 W 900 W
- Available finishes: Chrome · White · Black · Anthracite
- Temperature range: 45–65 °C (5 °C increments)
- Frost protection: 7 °C
- BOOST timer: 1–5 hours
- Connection: ½″ BSP
- Voltage: 220–240 V AC / 50 Hz
- Protection rating: IPX4
- Appliance class: I
- Cable length: 1.1 m
2. Display & Controls
On / Off
Short press to switch ON or OFF; indicator light shows status.
Thermostat Mode
Set temperature between 45-65 °C in 5 °C steps; corresponding LED indicates the selection.
BOOST Mode
Select a heating boost of 1-5 hours using the BOOST button.
Heating Status
Power button LED is red while heating and blue when idle.
3. Operation
- Power On/Off: Press the On/Off button to start the element in thermostat mode.
- Temperature Control: Use the Temperature button to set your preferred level between 45–65 °C (in 5 °C increments).
- Normal Heating: The element will automatically heat until it reaches the selected temperature, then maintain it.
- BOOST (Optional): Press the BOOST button only if you want a timed drying cycle. Choose 1–5 hours and confirm. The unit will heat continuously for the set time, then switch off automatically.
- Important: BOOST does not need to be used for normal operation. It is only for extra timed heating when required (e.g., drying towels).
4. Installation & Safety
- Installation must be carried out by a qualified electrician and in accordance with UK building regulations.
- Always follow local electrical safety regulations and bathroom zoning rules.
- Connect only to a stable 220–240 V / 50 Hz power supply.
- Never switch on the element before it is fully immersed in water inside the radiator.
- Keep the supply cable away from hot surfaces at all times.
- Always disconnect power before installation, servicing, or removal.
- Do not open or tamper with the unit; doing so will void the warranty.
- Ensure the element’s output does not exceed the radiator’s rated heat capacity.
- Maximum radiator pressure: 10 bar. Ensure the radiator is properly bled during the first heating cycle (electric-only use).
- Do not tighten by hand. Always use a spanner to fit the element securely.
- The element must be connected to a suitably rated fused spur or fused plug.
- The element must be installed at the bottom of the radiator in a vertical position.
- Designed and built specifically for towel radiators.
5. Troubleshooting
If your towel radiator element or thermostatic towel rail element is not working as expected, check these common issues before assuming the product is faulty. Click each problem to expand the basic checks and more detailed guidance.
No Power / Not Heating
- Check that the fused spur or plug fuse is intact and switched ON.
- Confirm the mains supply (220–240 V AC / 50 Hz) is stable.
- Ensure the radiator is filled with water and fully bled of air.
Read More
Troubleshooting an electric towel radiator not heating:
- Power Supply & Fuse: Ensure the spur/plug is turned on and fuse intact. Many towel radiators need a 3 A or 5 A fuse depending on wattage. A blown or wrong fuse can cut power.
- Mains Voltage: Confirm your mains is functioning and within 220–240 V AC / 50 Hz. If other appliances on the same circuit fail, supply may be the issue.
- Fluid Level: Make sure radiator is ~90% filled and air is bled. The element must be fully submerged. Never run dry, as this causes overheating and burnout.
No Power (No Lights)
- Check whether the element cable has power at the fused spur.
- If YES: try the On/Off button. If unresponsive, isolate power at the spur for 2 minutes, then switch back on.
- If NO: check wiring at the fused spur. The element cable must have live power before it can operate.
Read More
- Verify Power to the Element: Use a tester at the spur to confirm ~240 V. If no voltage, check breaker or wiring.
- Power Cycle: Switching OFF at the spur for 2 minutes resets the electronic controller. After restoring power, check if buttons respond.
- Inspect Wiring: With power isolated, check live/neutral connections are secure at the spur. The cable must have a live feed before the element can work.
- Outcome: If still no lights after checks, the element/control may be defective. Contact supplier or qualified electrician.
Lights On, Controls Working but No Heat
- Check radiator fluid – the element must be fully immersed.
- Confirm set temperature is between 45–65 °C.
- If fitted by hand, cables may be twisted and heating may fail.
- If still no heat, contact the supplier.
Read More
- Confirm Thermostat Settings: Ensure temperature is not set too low or on standby/eco mode.
- Re-check Fluid Level: If run dry or low, the element may have burned out internally. Control panel may still light, but no heat is produced.
- Installation Issues: Element must be tightened with a spanner at the base. Hand-fitting can twist/damage internal wires. This may cause lights but no heating.
- Heating Element Failure: If radiator is full and controls work but no heat, the element may have failed due to overheating or fault. Contact supplier for replacement.