General Questions

All questions related to our towel rails/radiators answerered in one place.
Still have questions? Feel free to contact us anytime

Our entire range of towels can be purchased from elegant-radiators.co.uk

We offer our electric towel radiator range pre-filled with choice of element.

Element doesn't come installed on the towel rail, this is for avoiding any transit damage. You can install the element into the left or right hand side at the bottom.

We fill our electric towel rail radiators with minimum 85% Filtered RO Water (Reverse Osmosis) and inhibitor ( Ethylene Glycol ) mixture. We leave air gap for expansion and must bleed on the first heat after installation.

Sure you can. Our towel rails has a standard 1/2" BSP thread.

No, as heat rises, element must be installed at the bottom of the towel rail. Element must be immersed into the filling medium.

If you will need any further information regarding our Pre-Filled electric towel rail radiators please contact us via Elegant-Radiators contact page or online chat at the bottom right corner of this page.

You need a pair of valves for central heating connection.
You need STRAIGHT INLINE valves for pipes coming out of floor.
You need ANGLED or CORNERvalves for pipes coming out of wall.

BTU stands for British Thermal Unit, it is energy (heat ) measurement unit. We also provide heat output of the towel rails in WATT.
We recommend you to calculate your room BTU requirement and select your radiator according to your room requirement. We have designed a BTU calculator tool.

Sure you can. This towel rail and other LADDER TYPE TOWEL RAILS can be used as Dual Fuel. You need additional parts like HEATING ELEMENT + T-PIECE or DUAL FUEL CORNER VALVE. If you need any assistance please do not hesitate to contact us for friendly advise.

We don't include a fitting instructions for our Ladder Type Towel Rail But You Can Download A Copy From This Link

Our Towel Rails Goes Through Several Quality Checks. One Of the Check Is 10bar Pressure Test. Normal Central Heating Systems normally Operates 1.5-2.5Bar. We recommend using your towel rail on max 5bar pressure.

Pipe Centers are very important if you are replacing your existing radiator or towel rail with new one. If you do not wish to amend your pipes, we recommend you to choose measure your existing pipe centre and choose a replacement heated towel rail same or closest possible pipe centre. Please contact us if you are not sure and we will be more than happy to assist you to find your replacement towel rail.

Towel Rails heat just like normal panel radiators. Heat output of the radiators are limited to surface area of the radiators. Panel Radiators usually has more surface area compared to heated towel rails. This is because of the built heat fins or large body of the radiators. However, towels on towel rails will reduce the heat output of the towel rails into the room.

We Recommend Wet/Damp Cloth and dry microfibre cloth to dry and polish. For Stubborn marks, we recommend 1 part distilled vinegar + 1 part warm water mixture. I Recommend you to avoid any abrasive cloths and chemical cleaners such as oven or bathroom cleaners. Chemical cleaners may leave a mark or corrode your chrome plating on towel rail.

All our Elegant towel radiators are tested to run continuously.
Electric models with thermostat elements are not drawing electricity once heated. They will stop heating once its reached to the desired temperature and start heating as soon as temperature drop below the target.
We do offer timer built in fused spurs, you can boost 1-5 hours or program 7/24 and one of the model can be controlled via Wifi.

Central heating towel radiators are plumbed into the boiler and hot water circulated through pipes will heat your towel rails. Just like normal convector room radiators works

Electric towel rails are pre-filled with RO Water + chemicals and left some expansion air gap. Heating element heats the filling medium and heat transferred to towel rails. Heating elements will push the heated medium and draws the cooler medium from other side.

Dual Fuel Towel radiators can use both Central heating & electric (summer). One of the valve must be closed in summer for electric use, otherwise heat will be dissipated through your central heating pipes.

Towel radiators are designed for drying and warming your towels. However, they can heat your rooms as well.

By using Elegant BTU calculator, you can find-out what BTU rated towel radiator or heater you will need.

Shipping

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We do ship globally from our Coventry warehouse.
If you need international shipping quote please kindly contact us with your full delivery address and products to order. We can find the best possible shipping cost for your order.

Large Parcels via DHL for Mainland UK will be delivered 1-2 working days.

Small & medium Parcels via Royal Mail, Evri ( Myhermes ) will take 2-4 working days.

These transit times are estimated not guaranteed or promised.

We accept PayPal, Visa, MasterCard, Discover, and American Express but feel free to contact us for other payment options.

Tracking details of your order is emailed as soon as your order is dispatched. 
If you will need any assistance regarding your order tracking or ETA, please feel free to contact us.

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked.

Payments

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We ship all around the world... Please email us your delivery address with your shoping list and we'll confirm the shipping cost.

Mainland UK deliveries takes 1-2 working days for Express service and 3-5 working days for economy service deliveries.

We accept PayPal, Visa, MasterCard, Discover, and American Express but feel free to contact us for other payment options.

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at (012) 123 - 4567

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

If for any reason you are not completely satisfied with your purchase, please contact us with return request and we'll email you the return instructions.
Within 30 days of placing your order, we will refund you for your purchase with no questions asked.